nat24's Privacy Policy

1 What Information We Collect

nat24 only collects information that is necessary to provide uninterrupted services and to keep your account secure. We may collect the following types of information:

• Identity & Contact Information: Name, date of birth, mobile number, and email address.
• Account Information: Username, password (stored in encrypted form), and security questions.
• Financial Information: Mobile banking numbers (bKash, Nagad, Rocket, Upay) — we do not collect card numbers or bank account details.
• Identity Verification Information: National ID card or passport details (where applicable, stored on secure servers).
• Technical Information: IP address, browser type, device information, operating system, and session logs.
• Usage Information: Time of visit, pages viewed, click patterns, and activity history.
• Cookie & Tracking Information: Browsing data collected in accordance with our cookie policy.

2 Purpose of Using Information

nat24 uses the collected information for the following legitimate purposes:

• Account Management: To create, verify, and maintain your account.
• Service Delivery: To keep deposit, withdrawal, and gaming services running without interruption.
• Security Assurance: To prevent unauthorized access, fraud, and suspicious activity.
• Age Verification: To prevent anyone under the age of 21 from using the platform.
• Customer Support: To respond to your complaints, questions, and requests.
• Responsible Gaming: To identify signs of excessive play and provide the necessary support.
• Marketing Communications: To inform you of special offers and updates, subject to your consent.
• Legal Compliance: To comply with applicable laws and regulations.

We never sell your information to advertising third parties or use it against your interests.

3 Information Sharing & Third Parties

nat24 does not generally share your personal information with third parties. However, information may be shared in the following limited and controlled circumstances:

• Payment Processors: Minimum necessary information shared with mobile banking providers such as bKash, Nagad, Rocket, and Upay to complete transactions.
• Technology Partners: Contracted IT service providers who help ensure the security and functionality of the platform — they are also bound by our privacy policy.
• Legal Requirements: In cases of court orders, requests from investigating authorities, or legal obligations.
• Fraud Prevention: Information shared with relevant authorities to prevent fraud or illegal activity.

Before sharing information with any third party, we ensure they follow equivalent data protection standards.

7 Cookie Policy

nat24 uses cookies to improve your browsing experience. Cookies are small text files stored on your device.

• Essential Cookies: Required for the basic functionality of the site — login sessions, security tokens, etc. These cannot be disabled.
• Functional Cookies: Used to remember your preferences (language, theme).
• Analytics Cookies: Used to understand how the site is used — which pages are visited most, where improvements are needed. This data is analyzed in aggregate.

You can manage cookies from your browser settings. However, disabling essential cookies may cause some site features to stop working.

8 Protection of Minors

nat24 strictly prohibits minors from using the platform. This platform is for people aged 21 and above only.

• We verify age at registration and do not allow anyone under 21 to create an account.
• We do not intentionally collect any information from minors.
• If we receive evidence that an account is being operated by someone under 21, we will close that account immediately and delete the collected information.
• If a parent or guardian suspects their child is using our platform, they are requested to notify us at [email protected].

9 Policy Changes & Updates

nat24 may amend or update this privacy policy from time to time. Reasons for changes may include:

• Changes to applicable laws or regulations.
• Changes to our technology or business processes.
• Improvements to data protection practices.
• Policy clarifications based on user feedback.

For significant changes, we will notify you by email or through the platform. The date of any change will always be shown at the top of the page as the "Last Updated" date. If you continue to use the platform after a change, you are considered to have accepted the updated policy. We therefore recommend reviewing this page regularly.

10 Third-Party Site Links

Our platform may sometimes reference third-party services, such as payment gateways. These third parties have their own privacy policies that are outside our control. nat24 is not responsible for the data protection practices of those third parties. We therefore recommend reading their own privacy policy before using any third-party service.